Account access, payments, and privacy obligations

Please review the latest membership terms. Reach out to support if you need clarification on any clause.

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Section 01

Eligibility & ordering

Who can order, and what we need from you.

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Section 02

Payments & billing

Accepted payment methods and settlement timing.

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Section 03

Compliance & conduct

How parcels must be handled at collection points.

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Section 04

Privacy & data handling

What data we hold and how to contact us about it.

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Section

Eligibility & ordering

You must be 21 or over and order for delivery to a UK address. Orders are for personal use only.

No ID, proof of address or documents of any kind are required. GB locker orders are shipped anonymously: the parcel carries no name and no address, only the locker details. Northern Ireland orders are delivered by Royal Mail Tracked 24 to the address you give at checkout.

Keep your email address up to date - your InPost collection code is sent there.
The delivery address and locker cannot be changed once an order has been shipped.
GB locker orders: collect within 72 hours of the ready-to-collect notification. The window cannot be extended.

Need clarification? Contact support

Section

Payments & billing

Card payments are processed by our card payment provider. Crypto transfers settle once the payment has one confirmation on the TRON network.

Chargebacks or disputed transfers may result in the order being paused pending review.

Visa / Mastercard - processed securely by our card payment provider.
USDT (TRC20) only - do not send USDT on any other network.
No subscription, no minimum order and no recurring charges.

Need clarification? Contact support

Section

Compliance & conduct

Do not tamper with lockers, interfere with couriers, or use our delivery network for anything other than collecting your own order.

Check the parcel when you collect it and report any damage straight away, before the seal is broken if possible.

GB locker orders: collect within 72 hours of the ready-to-collect notification - the locker releases uncollected parcels automatically.
Do not leave waste, packaging or personal items at collection points.
Report a damaged parcel as soon as you can via the in-app live chat on our website.

Need clarification? Contact support

Section

Privacy & data handling

We hold what is needed to fulfil your order: your email address, delivery postcode and locker, order history and support messages. We do not collect ID documents and we do not store card details.

Card data is handled by our payment provider; crypto transfers are recorded on the public blockchain.

Request a copy or deletion of your data via the in-app live chat on our website.
Order and delivery notifications (collection codes, ETAs) are transactional and cannot be unsubscribed from while an order is active.
Marketing preferences can be updated in your account at any time.

Need clarification? Contact support

Submit additional clauses or edits via the in-app live chat on our website.

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