Support

We ship to InPost lockers across England, Wales & Scotland. Enter your postcode at checkout — we'll assign the nearest locker, and locker delivery runs 2-4 days after dispatch. Once ready, you get an email with the access code, and you collect within 72 hours (3 days). Prefer your door? Royal Mail Tracked 24 delivers straight to your door in 1-2 days, Northern Ireland included. Uncollected locker parcels are returned and, as we ship anonymously, cannot reach us.

Top up your wallet with Card (Visa, Mastercard, Apple Pay, Google Pay) or USDT crypto. Balances show in GBP. Wallet-to-wallet transfers are instant and free.

Go to Account → Orders and tap your order number. You'll see live status + tracking ID. We also email you on every status change.

We cover any parcel lost or damaged before it reaches you — contact support and we'll refund or replace it. Locker parcels returned uncollected after 3 days can't be refunded or reshipped - we ship anonymously, so a returned parcel can't reach us. For other issues, contact support with a photo of the unopened parcel.

Usually dispatched within 24 hours. England, Wales & Scotland: InPost Locker, 2-4 days after dispatch, collect within 72 hours of the ready notification. Or Royal Mail Tracked 24 to your door, 1-2 days after dispatch.

Lockers release uncollected parcels automatically after 72 hours (3 days). We ship anonymously, so a returned parcel cannot reach us - it cannot be refunded or resent. Please collect within 3 days of the ready notification. We cannot change the delivery address or move a parcel to a different locker once it is in the network - but someone else can collect it for you, just the code or PIN — adults 21+ only.

No. Top-ups and refunds stay in your wallet and can only be used for orders on this store — they cannot be paid out to a bank account or crypto address.