Policy
Refund rules at a glance
These match the policy shown on greenhub420.com and in the onboarding emails.
Cancellations
Ask support to cancel before your parcel is dispatched. Wallet-paid orders are returned to your wallet balance automatically; card and crypto payments are refunded by our team.
In-transit protection
We cover any parcel lost or damaged before it reaches the locker — refunded or replaced.
Review-based refunds
No automatic refunds — contact support and explain the reason for any issue.
Partial refunds for missing or damaged items
If one item of your order is missing or damaged we refund that item's value, not just whole orders.
Seal + photo required
Send a photo of the unopened parcel so we can investigate courier errors.
Account credits
Approved refunds return to your account within 6 hours; bank transfers may take 3–5 days.
Non-refundable
Opened products and parcels returned uncollected after 3 days are non-refundable and not reshipped.
How to request support
Follow these steps for a faster resolution
Step 1
Contact support
Use the live chat on this site and include your order reference.
Step 2
Provide evidence
Photo/video of the parcel and any damage helps us escalate.
Step 3
Wait for update
We confirm once we have reviewed your photos, then credit your account or schedule a replacement.
Need help?
We refund once we have the photos we need
Provide your order reference and any photos when you reach out.
